help_desk_snapshot.md

• generic [active] [ref=e1]:
  • region "Notifications alt+T"
  • generic [ref=e2]:
    • complementary [ref=e3]:
      • generic [ref=e4]:
        • button "BCC007" [ref=e6] [cursor=pointer]: BCC
        • button [ref=e7] [cursor=pointer]:
          • img [ref=e8]
        • generic [ref=e10]:
          • generic [ref=e12]:
            • link [ref=e14] [cursor=pointer]:
              • /url: /dashboard
              • img [ref=e16]
            • link [ref=e22] [cursor=pointer]:
              • /url: /members
              • img [ref=e24]
            • link [ref=e30] [cursor=pointer]:
              • /url: /events
              • img [ref=e32]
          • generic [ref=e35]:
            • link [ref=e37] [cursor=pointer]:
              • /url: /payments
              • img [ref=e39]
            • link [ref=e46] [cursor=pointer]:
              • /url: /transfers
              • img [ref=e48]
          • generic [ref=e52]:
            • link [ref=e54] [cursor=pointer]:
              • /url: /profile
              • img [ref=e56]
            • link [ref=e60] [cursor=pointer]:
              • /url: /settings
              • img [ref=e62]
            • link [ref=e66] [cursor=pointer]:
              • /url: /help-desk
              • img [ref=e68]
    • generic [ref=e71]:
      • generic [ref=e73]:
        • heading "Good morning☀️ Cobi" [level=1] [ref=e74]
        • generic [ref=e75]:
          • button "Search... K" [ref=e76]:
            • generic [ref=e77]:
              • img
              • generic [ref=e78]: Search...
            • generic [ref=e79]:
              • img
              • generic [ref=e80]: K
          • button [ref=e81] [cursor=pointer]:
            • img
          • button "3 View notifications" [ref=e82] [cursor=pointer]:
            • img
            • generic [ref=e83]: "3"
            • generic [ref=e84]: View notifications
          • button "Profile menu" [ref=e85] [cursor=pointer]:
            • img "Cobi Mbachu's avatar" [ref=e86]
      • generic [ref=e87]:
        • generic [ref=e89]:
          • heading "Help Desk & Support" [level=1] [ref=e91]
          • paragraph [ref=e92]: Get assistance with payment issues, submit tickets, and access support resources
        • generic [ref=e94]:
          • generic [ref=e95]:
            • generic [ref=e97]:
              • generic [ref=e98]: "4"
              • paragraph [ref=e99]: Open Tickets
            • generic [ref=e101]:
              • generic [ref=e102]: "1"
              • paragraph [ref=e103]: In Progress
            • generic [ref=e105]:
              • generic [ref=e106]: "1"
              • paragraph [ref=e107]: Resolved Tickets
          • generic [ref=e108]:
            • tablist [ref=e110]:
              • tab "Tickets" [selected] [ref=e111] [cursor=pointer]
              • tab "Support articles" [ref=e112] [cursor=pointer]
              • tab "Actions" [ref=e113] [cursor=pointer]
            • generic [ref=e116]:
              • search [ref=e117]:
                • img [ref=e118]
                • searchbox "Search" [ref=e121]
              • generic [ref=e122]:
                • button "Filter" [ref=e123] [cursor=pointer]:
                  • img
                  • text: Filter
                • button [ref=e124] [cursor=pointer]:
                  • img
            • tabpanel "Tickets" [ref=e126]:
              • generic [ref=e127]:
                • generic [ref=e204]:
                  • generic [ref=e205]:
                  • generic [ref=e206]:
                  • generic [ref=e207]:
                  • img [ref=e208]
                  • heading "E2E Test Ticket - Payment Issue" [level=3] [ref=e210]
                  • paragraph [ref=e211]: ID:TK-467-099
                  • generic [ref=e212]:
                  • generic [ref=e214]:
                  • img [ref=e215]
                  • generic [ref=e217]: open
                  • generic [ref=e218]: MEDIUM
                  • paragraph [ref=e219]: This is an automated E2E test ticket. Please ignore.
                  • generic [ref=e220]:
                  • generic [ref=e221]: Created 04 Mar 2026
                  • link "Ticket by Cobi Mbachu" [ref=e222] [cursor=pointer]:
                  • /url: /members?query=Cobi Mbachu
                  • generic [ref=e224]: Updated 04 Mar 2026
                • generic [ref=e227]:
                  • generic [ref=e228]:
                  • generic [ref=e229]:
                  • generic [ref=e230]:
                  • img [ref=e231]
                  • heading "E2E Test Ticket - Payment Issue" [level=3] [ref=e233]
                  • paragraph [ref=e234]: ID:TK-324-2241
                  • generic [ref=e235]:
                  • generic [ref=e237]:
                  • img [ref=e238]
                  • generic [ref=e240]: open
                  • generic [ref=e241]: MEDIUM
                  • paragraph [ref=e242]: This is an automated E2E test ticket. Please ignore.
                  • generic [ref=e243]:
                  • generic [ref=e244]: Created 04 Mar 2026
                  • link "Ticket by Cobi Mbachu" [ref=e245] [cursor=pointer]:
                  • /url: /members?query=Cobi Mbachu
                  • generic [ref=e247]: Updated 04 Mar 2026
                • generic [ref=e250]:
                  • generic [ref=e251]:
                  • generic [ref=e252]:
                  • generic [ref=e253]:
                  • img [ref=e254]
                  • heading "E2E Test Ticket - Payment Issue" [level=3] [ref=e256]
                  • paragraph [ref=e257]: ID:TK-125-681
                  • generic [ref=e258]:
                  • generic [ref=e260]:
                  • img [ref=e261]
                  • generic [ref=e263]: open
                  • generic [ref=e264]: MEDIUM
                  • paragraph [ref=e265]: This is an automated E2E test ticket. Please ignore.
                  • generic [ref=e266]:
                  • generic [ref=e267]: Created 04 Mar 2026
                  • link "Ticket by Cobi Mbachu" [ref=e268] [cursor=pointer]:
                  • /url: /members?query=Cobi Mbachu
                  • generic [ref=e270]: Updated 04 Mar 2026
                • generic [ref=e273]:
                  • generic [ref=e274]:
                  • generic [ref=e275]:
                  • generic [ref=e276]:
                  • img [ref=e277]
                  • heading "Event not created" [level=3] [ref=e279]
                  • paragraph [ref=e280]: ID:TK-984-7856
                  • generic [ref=e281]:
                  • generic [ref=e283]:
                  • img [ref=e284]
                  • generic [ref=e286]: resolved
                  • generic [ref=e287]: MEDIUM
                  • paragraph [ref=e288]: I reached out to admin to create an event but I am yet to see it on the app.
                  • generic [ref=e289]:
                  • generic [ref=e290]: Created 23 Feb 2026
                  • link "Ticket by Cobi Mbachu" [ref=e291] [cursor=pointer]:
                  • /url: /members?query=Cobi Mbachu
                  • generic [ref=e292]:
                  • generic [ref=e293]: Updated 01 Mar 2026
                  • link "Assigned to Edwin Arinze" [ref=e294] [cursor=pointer]:
                  • /url: /members?query=Edwin Arinze
                • generic [ref=e297]:
                  • generic [ref=e298]:
                  • generic [ref=e299]:
                  • generic [ref=e300]:
                  • img [ref=e301]
                  • heading "I can't login to my account" [level=3] [ref=e303]
                  • paragraph [ref=e304]: ID:TK-738-9907
                  • generic [ref=e305]:
                  • generic [ref=e307]:
                  • img [ref=e308]
                  • generic [ref=e310]: open
                  • generic [ref=e311]: CRITICAL
                  • paragraph [ref=e312]: I have tried several times but I keep getting not found.
                  • generic [ref=e313]:
                  • generic [ref=e314]: Created 23 Feb 2026
                  • link "Ticket by Cobi Mbachu" [ref=e315] [cursor=pointer]:
                  • /url: /members?query=Cobi Mbachu
                  • generic [ref=e317]: Updated 23 Feb 2026
                • generic [ref=e320]:
                  • generic [ref=e321]:
                  • generic [ref=e322]:
                  • generic [ref=e323]:
                  • img [ref=e324]
                  • heading "Monthly levy" [level=3] [ref=e326]
                  • paragraph [ref=e327]: ID:TK-659-2992
                  • generic [ref=e328]:
                  • generic [ref=e330]:
                  • img [ref=e331]
                  • generic [ref=e334]: in-progress
                  • generic [ref=e335]: LOW
                  • paragraph [ref=e336]: I missed this months levy, can i still pay directly to you?
                  • generic [ref=e337]:
                  • generic [ref=e338]: Created 22 Feb 2026
                  • link "Ticket by Cobi Mbachu" [ref=e339] [cursor=pointer]:
                  • /url: /members?query=Cobi Mbachu
                  • generic [ref=e340]:
                  • generic [ref=e341]: Updated 23 Feb 2026
                  • link "Assigned to Edwin Arinze" [ref=e342] [cursor=pointer]:
                  • /url: /members?query=Edwin Arinze
          • generic [ref=e192]:
            • generic [ref=e193]:
              • paragraph [ref=e194]: 1-10 of 1
              • button "Open menu" [ref=e195]:
                • generic [ref=e196]: Open menu
                • img
            • generic [ref=e197]:
              • button [disabled]:
                • img
              • button [disabled]:
                • img
              • button [disabled]:
                • img
              • button [disabled]:
                • img
  • button "4" [ref=e199] [cursor=pointer]:
    • img
    • generic [ref=e201]: "4"