Gift subscription redeemed but account stuck on Free plan – no human support available #1298
Description
Account: denisch0258@gmail.com
Summary:
I redeemed a Claude Max gift subscription over a week ago. The redemption page confirms "This gift has already been redeemed" but my account still shows as Free plan on both claude.ai and Claude Code CLI.
Steps already taken:
- Confirmed correct account (denisch0258@gmail.com)
- Logged out and re-authenticated on Claude Code via /login
- Ran claude update
- Checked claude.ai/settings/billing – no Resubscribe button visible
- Checked claude.ai/upgrade – no change
- Confirmed no ANTHROPIC_API_KEY environment variable set
- Confirmed no active mobile (iOS/Android) subscription
- Gift code URL: https://claude.ai/gift/redeem?code=1779d168-3644-408e-a8d4-256e5e04be2d
Support channel status:
Support portal (support.anthropic.com) shows blank page after login – cannot submit ticket. Email support only connects to AI bot which explicitly states it cannot perform backend operations or connect to human agents.
Expected behavior:
Max plan should have been applied immediately upon gift redemption per Anthropic's own documentation.
Actual behavior:
Account remains on Free plan. 7+ days of paid Max plan access lost with no resolution path available.
Please have someone on the backend team verify the redemption status of this gift code and manually apply the Max plan entitlement to this account.
