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EDU-1838-Adds self-serve account closure copy
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‎content/account/users.textile

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@@ -74,4 +74,27 @@ To remove a user from your account:
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h2(#delete). Delete your account
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Follow "this process":https://faqs.ably.com/how-do-i-cancel-my-account to delete your Ably account. Only an account owner can initiate this process.
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You can cancel your account at any time by downgrading to the "Free package":/docs/pricing/free. The following steps outline the the process to cancel your account:
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* Ensure you are the account "owner":/docs/account/users#roles.
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* Downgrade all paid "packages":/docs/pricing#packages free packages:
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** Navigate to *Account* then *Billing*.
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** Click *Save billing details* to save your changes.
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* After all packages have been downgraded to *Free*, go to the *My Settings* page.
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** Navigate to *Want to delete your profile?*.
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** Click *start* to begin the closure process.
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* On the *Close Your Ably Account* page:
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** Review the account summary, including ownership, plan type, and app details.
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** Confirm all accounts are on the *Free* tier and details are accurate.
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** Click *Confirm Closure* to permanently deactivate your Ably account.
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If you sign in with SSO, for example, Google or GitHub, you cannot use the self-service account closure process. To proceed, you must set a password and disconnect their SSO provider via My Settings.
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* Log in to your Ably account using your current SSO method (Google or GitHub).
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* Navigate to *Account* then *My Settings*.
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* In the *Password* section, click *Change your password*.
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* Click *Update my personal settings* to save the changes.
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* Scroll to the *Login provider* section.
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* Click *remove connection* next to the SSO provider/s you want to disconnect.
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If you downgrade from a Standard or Pro package, you will finish the month on the Standard package with its associated limits and benefits. At the beginning of the following month you will receive a final invoice covering your last month's consumption. Once the final invoice has been paid, your payment details are removed from the system.

‎content/pricing/faqs.textile

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@@ -159,8 +159,29 @@ Yes.
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Upgrades take effect immediately, whilst downgrades will take effect at the beginning of the following month.
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h3(#cancel). Can I cancel my account at any time?
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Yes. If you wish to cancel your account, downgrade to the "Free package":/docs/pricing/free first and then have the account owner "contact us":https://ably.com/support. Be aware that this will permanently delete all the information associated with your account.
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h3(#cancel). Can I close my account at any time?
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Yes. You can close your account at any time by downgrading to the "Free package":/docs/pricing/free. The following steps outline the the process to close your account:
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* Ensure you are the account "owner":/docs/account/users#roles.
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* Downgrade all paid "packages":/docs/pricing#packages free packages:
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** Navigate to *Account* then *Billing*.
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** Click *Save billing details* to save your changes.
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* After all packages have been downgraded to *Free*, go to the *My Settings* page.
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** Navigate to *Want to delete your profile?*.
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** Click *start* to begin the closure process.
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* On the *Close Your Ably Account* page:
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** Review the account summary, including ownership, plan type, and app details.
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** Confirm all accounts are on the *Free* tier and details are accurate.
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** Click *Confirm Closure* to permanently deactivate your Ably account.
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If you sign in with SSO, for example, Google or GitHub, you cannot use the self-service account closure process. To proceed, you must set a password and disconnect their SSO provider via My Settings.
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* Log in to your Ably account using your current SSO method (Google or GitHub).
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* Navigate to *Account* then *My Settings*.
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* In the *Password* section, click *Change your password*.
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* Click *Update my personal settings* to save the changes.
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* Scroll to the *Login provider* section.
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* Click *remove connection* next to the SSO provider/s you want to disconnect.
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If you downgrade from a Standard or Pro package, you will finish the month on the Standard package with its associated limits and benefits. At the beginning of the following month you will receive a final invoice covering your last month's consumption. Once the final invoice has been paid, your payment details are removed from the system.

‎content/pricing/free.textile

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Original file line numberDiff line numberDiff line change
@@ -55,6 +55,39 @@ To downgrade your account to a Free package:
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2. Log in to your "account":https://ably.com/login and select *Billing* from the *Account* menu.
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3. Click the *Downgrade* button.
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If you downgrade to a Free package, you will finish the month on your current package with its associated limits and benefits. At the beginning of the following month you will receive a final invoice covering your last month's consumption and package fee. Once the final invoice has been paid, your payment details are removed from the system.
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If you downgrade from a Standard or Pro package, you will finish the month on the Standard package with its associated limits and benefits. At the beginning of the following month you will receive a final invoice covering your last month's consumption. Once the final invoice has been paid, your payment details are removed from the system.
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<aside data-type='note'>
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<p>Be aware that this will permanently delete all the information associated with your account.</p>
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</aside>
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h2(#close). Close your account
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You can close your account at any time by first "downgrading":#downgrade to the "Free package":/docs/pricing/free. The following steps outline the the process to close your account:
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* Ensure you are the account "owner":/docs/account/users#roles.
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* Downgrade all paid "packages":/docs/pricing#packages free packages:
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** Navigate to *Account* then *Billing*.
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** Click *Save billing details* to save your changes.
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* After all packages have been downgraded to *Free*, go to the *My Settings* page.
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** Navigate to *Want to delete your profile?*.
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** Click *start* to begin the closure process.
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* On the *Close Your Ably Account* page:
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** Review the account summary, including ownership, plan type, and app details.
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** Confirm all accounts are on the *Free* tier and details are accurate.
78+
** Click *Confirm Closure* to permanently deactivate your Ably account.
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If you sign in with SSO, for example, Google or GitHub, you cannot use the self-service account closure process. To proceed, you must set a password and disconnect their SSO provider via My Settings.
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* Log in to your Ably account using your current SSO method (Google or GitHub).
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* Navigate to *Account* then *My Settings*.
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* In the *Password* section, click *Change your password*.
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* Click *Update my personal settings* to save the changes.
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* Scroll to the *Login provider* section.
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* Click *remove connection* next to the SSO provider/s you want to disconnect.
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<aside data-type='note'>
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<p>Closing your account will permanently delete all associated data and cannot be undone.</p>
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</aside>
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If you wish to cancel your account, have the account owner "contact us":https://ably.com/support. Be aware that this will permanently delete all the information associated with your account.

‎content/pricing/pro.textile

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Original file line numberDiff line numberDiff line change
@@ -72,4 +72,31 @@ If you downgrade to a "Standard package":/docs/pricing/standard, you will finish
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If you downgrade to a "Free package":/docs/pricing/free, you will finish the month on the Pro package with its associated limits and benefits. At the beginning of the following month you will receive a final invoice covering your last month's consumption and package fee. Once the final invoice has been paid, your payment details are removed from the system.
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If you wish to cancel your account, downgrade to the Free package first and then have the account owner "contact us":https://ably.com/support. Be aware that this will permanently delete all the information associated with your account.
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h2(#close). Close your account
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You can close your account at any time by first "downgrading":#downgrade to the "Free package":/docs/pricing/free. The following steps outline the the process to close your account:
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* Ensure you are the account "owner":/docs/account/users#roles.
80+
* Downgrade all paid "packages":/docs/pricing#packages free packages:
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** Navigate to *Account* then *Billing*.
82+
** Click *Save billing details* to save your changes.
83+
* After all packages have been downgraded to *Free*, go to the *My Settings* page.
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** Navigate to *Want to delete your profile?*.
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** Click *start* to begin the closure process.
86+
* On the *Close Your Ably Account* page:
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** Review the account summary, including ownership, plan type, and app details.
88+
** Confirm all accounts are on the *Free* tier and details are accurate.
89+
** Click *Confirm Closure* to permanently deactivate your Ably account.
90+
91+
If you sign in with SSO, for example, Google or GitHub, you cannot use the self-service account closure process. To proceed, you must set a password and disconnect their SSO provider via My Settings.
92+
93+
* Log in to your Ably account using your current SSO method (Google or GitHub).
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* Navigate to *Account* then *My Settings*.
95+
* In the *Password* section, click *Change your password*.
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* Click *Update my personal settings* to save the changes.
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* Scroll to the *Login provider* section.
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* Click *remove connection* next to the SSO provider/s you want to disconnect.
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<aside data-type='note'>
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<p>Closing your account will permanently delete all associated data and cannot be undone.</p>
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</aside>

‎content/pricing/standard.textile

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Original file line numberDiff line numberDiff line change
@@ -70,4 +70,31 @@ To downgrade your account from a Standard package to a Free package:
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If you downgrade to a "Free package":/docs/pricing/free, you will finish the month on the Standard package with its associated limits and benefits. At the beginning of the following month you will receive a final invoice covering your last month's consumption and package fee. Once the final invoice has been paid, your payment details are removed from the system.
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If you wish to cancel your account, downgrade to the Free package first and then have the account owner "contact us":https://ably.com/support. Be aware that this will permanently delete all the information associated with your account.
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h2(#close). Close your account
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You can close your account at any time by first "downgrading":#downgrade to the "Free package":/docs/pricing/free. The following steps outline the the process to close your account:
76+
77+
* Ensure you are the account "owner":/docs/account/users#roles.
78+
* Downgrade all paid "packages":/docs/pricing#packages free packages:
79+
** Navigate to *Account* then *Billing*.
80+
** Click *Save billing details* to save your changes.
81+
* After all packages have been downgraded to *Free*, go to the *My Settings* page.
82+
** Navigate to *Want to delete your profile?*.
83+
** Click *start* to begin the closure process.
84+
* On the *Close Your Ably Account* page:
85+
** Review the account summary, including ownership, plan type, and app details.
86+
** Confirm all accounts are on the *Free* tier and details are accurate.
87+
** Click *Confirm Closure* to permanently deactivate your Ably account.
88+
89+
If you sign in with SSO, for example, Google or GitHub, you cannot use the self-service account closure process. To proceed, you must set a password and disconnect their SSO provider via My Settings.
90+
91+
* Log in to your Ably account using your current SSO method (Google or GitHub).
92+
* Navigate to *Account* then *My Settings*.
93+
* In the *Password* section, click *Change your password*.
94+
* Click *Update my personal settings* to save the changes.
95+
* Scroll to the *Login provider* section.
96+
* Click *remove connection* next to the SSO provider/s you want to disconnect.
97+
98+
<aside data-type='note'>
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<p>Closing your account will permanently delete all associated data and cannot be undone.</p>
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</aside>

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