UX, CX, and Human-centered Design (HCD)

[NicolasLivanos]

Hi Team,

On the Commitment: Definition of Outcome Done, we read: The Scrum Guide Expansion Pack | Scrum Guide Expansion Pack

“User eXperience (UX) or Customer eXperience (CX) debt is the sum of design and implementation choices—intentional or not—that make a Product or service less usable, enjoyable, or effective for users or customers. Recognizing, tracking, and addressing this debt is essential for delivering Products that truly meet user needs and expectations.”

Proposal
Consider adding the term: “Human-centered Design (HCD)” along with UX, and CX

Thanks so much,

Nicolas

[rjocham]

@NicolasLivanos good point. Doesn't HCD lead to UX and CX? A good HCD process should lead to a better UX and CX (both are an outcome).

[ViralGoodAgile]

Thank you for bringing this up, @NicolasLivanos