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There is some inconsistency between iOS, MacOS and Windows and MacOS behaviour is causing UX issues while Windows behaves in a most expected way.
To reproduce:
start SEB
sign in to the learning/exam platform (cookie authentication)
click on the encrypted SEB exam settings link - sebs://...
cancel the SEB password entry dialog
iOS (3.4 15351) shows a dialog “Cannot Start Exam”, “Decrypting exam settings was cancelled”, after pressing OK user session is visibly restarted and the user is signed out
Windows works fine - no additional error dialog after cancelling password entry, user is still on the same page, can do things as they have not been signed out
macOS (3.4.1) shows “Cannot Start Exam”, session is not restarted but the user is signed out (cookies cleared), when they do something requiring authentication, they are navigated to the sign in page as no authentication cookie is present.
Ideally Windows SEB way is most user-friendly as the user session is preserved, iOS and MacOS could share the same workflow if possible.
If such fix will break some other functionality, possibly MacOS should at least restart the session if the password entry dialog was cancelled to prevent user from thinking they are still signed in.
The text was updated successfully, but these errors were encountered:
There is some inconsistency between iOS, MacOS and Windows and MacOS behaviour is causing UX issues while Windows behaves in a most expected way.
To reproduce:
iOS (3.4 15351) shows a dialog “Cannot Start Exam”, “Decrypting exam settings was cancelled”, after pressing OK user session is visibly restarted and the user is signed out
Windows works fine - no additional error dialog after cancelling password entry, user is still on the same page, can do things as they have not been signed out
macOS (3.4.1) shows “Cannot Start Exam”, session is not restarted but the user is signed out (cookies cleared), when they do something requiring authentication, they are navigated to the sign in page as no authentication cookie is present.
Ideally Windows SEB way is most user-friendly as the user session is preserved, iOS and MacOS could share the same workflow if possible.
If such fix will break some other functionality, possibly MacOS should at least restart the session if the password entry dialog was cancelled to prevent user from thinking they are still signed in.
The text was updated successfully, but these errors were encountered: