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Support Policy

Thank you for using and exploring the Solver Course project!
This document explains how to get help, ask questions, and contribute to discussions.


❓ Getting Help

If you need assistance:

📝 1. Read the Documentation

Check the following first:

  • README.md — project overview
  • /docs — detailed explanations, theory, and examples
  • /TROUBLESHOOTING.md — common issues & fixes

💬 2. Search Existing Issues

Before creating a new issue, search for existing:

  • similar questions
  • bug reports
  • discussion threads

The answer you need may already exist.


🐛 3. Open a New Issue

If your question hasn’t been answered:

  1. Go to Issues → New Issue
  2. Choose the appropriate template
  3. Provide:
    • Clear title
    • Description of the problem
    • Steps to reproduce
    • Expected vs actual behavior
    • Code snippet (if applicable)

📚 Support Channels

Channel Use for
GitHub Issues Bugs, feature requests
Discussion Board Concept questions, optimization theory
Pull Requests Code contributions
Email Contact Sensitive reports (optional)

🚩 Issue Templates

This repository supports templates for:

  • Bug reports
  • Feature requests
  • Question / discussion

When opening an issue, select the most relevant template.


🧠 Support Expectations

Our maintenance team strives to respond to:

  • Critical bugs: within 48 hours
  • General questions: within 7 days
  • External contributions: via PR review within 14 days

Response times vary based on community activity.


📢 Community Guidelines

Please observe the following when asking for support:

✔ Provide reproducible examples
✔ Use clear and concise language
✔ Include related logs or error messages
✔ Show minimal code snippet to demonstrate issue


🤝 Contributing Back

If you get an answer that would help others, please:

✔ Close your issue with resolution
✔ Add your learnings to documentation
✔ Help others in the Discussions section

This benefits the entire community.


✉️ Direct Contact (Optional)

If you need private support or have sensitive concerns, you can reach out at:


https://t.me/RuslanSenatorov
https://www.youtube.com/SENATOROV

(Optionally add a maintainer’s public contact if appropriate)


Thank you for supporting and using this project!