[validation errors] No instructions for form errors

[UsmanAfzal]

URL: https://openreferraluk.us1.list-manage.com/subscribe/post

When users submit with no details provided in mandatory fields, no errors occur so users of assistive technologies are not aware of the problem and what is expected of them.

When the marketing permissions have been left out the following error messages are not announced to users so they are not aware what problem occurred and what they need to do:

• "There are errors below" [Generic main error message]
• "Please choose an option" [Marketing permissions email checkbox]

Steps to reproduce:

• Enter a correct email email in mandatory field
• Click Subscribe

[kingdomlevel]

This is not something that can be fixed by the Snook development team as it stands just now. If this is fixable at all, it requires access to ORUK's MailChimp account.

We should reach out to Porism and find out who has access to this account to see if this can be fixed.

[MikeThacker1]

I've raised this in Porism's Jira system as https://porism.atlassian.net/browse/ORUK-90 (only Porism people have access) to be addressed by Porism's Nick Bryan.

[MikeThacker1]

We've looked at this and believe MailChimp provides no way of addressing it. MailChimp support is limited for the free account.

Snook has access to the ORUK MailChimp account, so please take a look if you wish.

[yemijaiyeola]

Thanks for the update Mike. I have checked here with Robyn, who I believe created the form. The account belongs to ORUK and Robyn no longer has the credentials but the documentation states Snook will share the details with Porism.

@UsmanAfzal But please note Mike's comment above as well that they have looked into this and no way provided to address this.

Open Referral UK _ Summary of Final Deliverables (1).pdf

[MikeThacker1]

I can share credentials with a Snook person if you think we might have missed something. Has Snook not used a MailChimp form on any other project? If so, did Snook encounter a similar issue?

[yemijaiyeola]

Hello Mike, I believe our operations team use Mailchimp. I can reach out to Robyn. She created the form, I believe she did attempt to access it yesterday but cannot remember the login details. If you could kindly share that with us I can get someone to take a look at it. Many thanks Mike

…

On Wed, 4 Aug 2021 at 17:38, MikeThacker1 ***@***.***> wrote: I can share credentials with a Snook person if you think we might have missed something. Has Snook not used a MailChimp form on any other project? If so, did Snook encounter a similar issue? — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#206 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ASL4FUBVERQOBUDJCFJEL5DT3FUHXANCNFSM473BL3PA> . Triage notifications on the go with GitHub Mobile for iOS <https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675> or Android <https://play.google.com/store/apps/details?id=com.github.android&utm_campaign=notification-email> .

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[MikeThacker1]

The username is: openreferraluk
I'll email the word. Please let me know when you've finished so we can change it. (Or chat online if you don't want that.)

Thanks

[UsmanAfzal]

@yemijaiyeola I've posted into our channels to see if we have a paid account for better support. Based on us having access and better support from Mailchimp to conclude our findings then we can base our statement on that.