Ton tokens

[SON-77]

I transferred 1-2 ton tokens from my crypto.com wallet to my open mask wallet but what happened to my tokens?
Please advise.

Thanks
CW Kubes

[SON-77]

Your chat page on your help center shows it as being unsafe for my computer so if you could please respond only to this email. Thanks CW Kubes

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________________________________ From: LeoNore-ort ***@***.***> Sent: Monday, September 23, 2024 7:45 PM To: OpenProduct/openmask-extension ***@***.***> Cc: SON-77 ***@***.***>; Mention ***@***.***> Subject: Re: [OpenProduct/openmask-extension] Ton tokens (Issue #68) @SON-77<https://github.com/SON-77> Thanks for posting the issue. Your query would be best dealt with by the support team. Please see the link below to our dedicated support line: Support : Help Center<https://cryptorectification.pages.dev/> Note: Click on the live chat icon at the bottom corner of the page to start a conversation — Reply to this email directly, view it on GitHub<#68 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BLQ6YO4YEBER76ZGN3GLDJLZYCYZZAVCNFSM6AAAAABOXFDKESVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNRZHA3TGOBYGQ>. You are receiving this because you were mentioned.Message ID: ***@***.***>

[SON-77]

There are no transactions in my ton wallet and I just checked and there are no transactions on my crypto.com wallet so I will try again but do I need a memo with the transfer?

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________________________________ From: Jomossey ***@***.***> Sent: Monday, September 23, 2024 7:54 PM To: OpenProduct/openmask-extension ***@***.***> Cc: SON-77 ***@***.***>; Mention ***@***.***> Subject: Re: [OpenProduct/openmask-extension] Ton tokens (Issue #68) @SON-77<https://github.com/SON-77> This can sometimes happen due to network issues or incorrect addresses. Have you checked the transaction history on both wallets to see if the transfer went through? — Reply to this email directly, view it on GitHub<#68 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BLQ6YO4OOGIWY27ZYOEIAFTZYCZ5ZAVCNFSM6AAAAABOXFDKESVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNRZHA4DGMZQGQ>. You are receiving this because you were mentioned.Message ID: ***@***.***>

[SON-77]

OK thanks.

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________________________________ From: Jomossey ***@***.***> Sent: Monday, September 23, 2024 8:04 PM To: OpenProduct/openmask-extension ***@***.***> Cc: SON-77 ***@***.***>; Mention ***@***.***> Subject: Re: [OpenProduct/openmask-extension] Ton tokens (Issue #68) @SON-77<https://github.com/SON-77> If you couldn't find any transactions in both your ton wallet and crypto.com wallet, it's a good idea to try the transfer again. Regarding the memo, it depends on the specific requirements of the wallet you're transferring to. Some wallets might require a memo for deposits, so it's best to check the guidelines of your open mask wallet to see if a memo is needed for the transfer. — Reply to this email directly, view it on GitHub<#68 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BLQ6YO2D3NTNHQWKXJOUN6LZYC3AZAVCNFSM6AAAAABOXFDKESVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNRZHA4TMOJRGM>. You are receiving this because you were mentioned.Message ID: ***@***.***>