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Description
Problem
Riders often need to purchase a valid fare using a transit agency’s official ticketing app or website before boarding a bus.
Currently, users must leave OneBusAway and manually search for the correct fare system, which can be confusing and time-consuming.
Proposal
Add an optional, agency-aware link such as:
“Buy ticket (official site/app)”
on relevant detail screens (e.g., stop details or route/trip details).
The link would:
- Redirect users to the official fare purchase website or app for the agency serving the selected stop or route
- Be shown only when a known official fare URL is available
- Open an external app or browser (no in-app handling)
Non-Goals
This does not include:
- In-app ticket sales
- Payment processing
- Fare calculation
- Ticket storage or validation
- Integration with agency payment systems
OneBusAway would only provide a redirect to official channels.
UX Notes
- The link would appear outside of arrival rows
- Possible placements include above/below the arrivals list or as a sticky CTA
- The link would be hidden when no official fare purchase option exists for the agency
Questions
- Preferred screen placement for this link?
- Should this be strictly agency-based or region-configurable?
- Any policy or UX concerns with linking to official fare channels?
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