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Create a separate template to send out when case is responded to and set as "awaiting customer response" #12

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MeganCrowthers opened this issue Mar 2, 2021 · 0 comments
Open

Create a separate template to send out when case is responded to and set as "awaiting customer response" #12

MeganCrowthers opened this issue Mar 2, 2021 · 0 comments
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enhancement New feature or request

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@MeganCrowthers
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Instead of advising customer we are closing the case - advise we something along the lines of please provide this information in order for us to deal with this case
@MeganCrowthers MeganCrowthers added the enhancement New feature or request label Mar 2, 2021
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@MeganCrowthers