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Provider Guidelines & Code of Conduct

This document outlines the standards, expectations, and requirements for all hosting providers featured in the FixFX network.

Our Commitment to Quality

FixFX partners only with hosting providers that meet the highest standards of service quality, reliability, and customer support. We carefully evaluate each partner to ensure they deliver exceptional value to our community.

Core Requirements

Service Quality

  • Uptime Guarantee: Minimum 99.5% uptime SLA with documented performance tracking
  • Support Response: Average response time ≤ 4 hours for critical issues
  • Infrastructure: Modern, redundant infrastructure with DDoS protection included
  • Scalability: Ability to grow with customer needs without service disruption

Customer Support

  • Availability: 24/7 support via ticket system, chat, or email
  • Documentation: Comprehensive guides and tutorials for common setup tasks
  • Community Engagement: Responsive to community feedback and feature requests
  • Professionalism: Courteous, knowledgeable support representatives

Fair Pricing & Discounts

  • Discount Code Legitimacy: Discount codes must provide genuine value (≥ 10% for initial promotion)
  • Price Transparency: Clear pricing without hidden fees
  • Billing Honesty: Renewal rates must not exceed initial promotional rates by more than 20%
  • No Bait & Switch: Performance or resources cannot be degraded after initial purchase

Technical Standards

  • FiveM/RedM Compatibility: Full compatibility with FiveM and RedM frameworks
  • Resource Access: Players have access to server files and full customization
  • Performance: Consistent server performance under load (minimal lag/stuttering)
  • Updates: Timely updates to game framework compatibility and security patches

Code of Conduct

  • No False Claims: All marketing claims must be truthful and substantiated
  • Ethical Practices: No predatory pricing, aggressive sales tactics, or misleading advertising
  • Community Respect: Respectful engagement with community members
  • Dispute Resolution: Fair handling of customer disputes with transparent processes
  • Data Privacy: Adherence to GDPR, CCPA, and other data protection regulations

Partnership Benefits

Exposure

  • Featured placement on FixFX hosting page (viewed by 1000s monthly)
  • Direct link and discount code promotion to our community
  • Cross-promotion via FixFX blog and documentation

Credibility

  • Official FixFX Partner badge/designation
  • Inclusion in trusted providers network
  • Association with quality-focused community

Support

  • Direct partnership manager contact
  • Feedback and improvement suggestions
  • Help with community integration and event sponsorships

Application & Approval Process

Step 1: Submission

Submit a PR to the providers directory with your provider information and discount details.

Step 2: Verification

FixFX team reviews:

  • Company legitimacy and history
  • Infrastructure and service quality
  • Discount validity and terms
  • Customer reviews and reputation

Step 3: Testing

  • Create test accounts to verify service delivery
  • Validate discount code functionality
  • Test support response times
  • Verify technical compatibility with FiveM/RedM

Step 4: Approval

Upon successful verification, your provider becomes an official FixFX partner.

Step 5: Monitoring

  • Quarterly performance checks
  • Community feedback monitoring
  • Discount code validation
  • Support quality audits

Performance Monitoring

All partners are monitored regularly for:

  • Customer satisfaction scores (target: ≥ 4.5/5)
  • Support response times
  • Service uptime and reliability
  • Discount code active status
  • Community feedback and complaints

Reporting Issues

If you encounter issues with a partner provider:

  1. Contact the provider directly to resolve the issue
  2. Document the issue with dates, times, and specific details
  3. Report to FixFX via GitHub issues or email if unresolved within 7 days

Providers that consistently violate these guidelines may face suspension or removal.

Termination

FixFX reserves the right to terminate partnerships with providers that:

  • Fail to maintain required uptime/performance standards
  • Provide inadequate customer support
  • Engage in deceptive practices
  • Violate ethical standards or community trust
  • Breach service level agreements

Partners will receive 30-day notice of termination unless the violation is severe.

Questions?

Have questions about becoming a provider or these guidelines?